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Frequently Asked Questions
Q1. What is the production lead time?
Normally it is about 30 days. For urgent orders, we can offer a turnaround of 10-15 days.
Q2. Can I get a 3D rendering before placing an order?
Yes, we provide 3D renderings for confirmation, often delivered within 0.5 hour at the fastest.
Q3. What is the warranty for your products?
All our office furniture products come with a comprehensive 5-year warranty.
Q4. What is your minimum order quantity (MOQ)?
For EXW terms, the MOQ is 10 sets per model/size/color. For FOB terms, the MOQ is a full container.
Q5. What happens if an item is damaged upon receipt?
We provide loading photos for every shipment. If damage occurs, provide photos/videos and we will provide a solution within 8 hours.
Q6. How is the furniture transported?
Due to the size and weight of professional furniture, we ship exclusively by sea freight to ensure safety and cost-effectiveness.